QUESTIONS & ANSWERS!

FREQUENTLY ASKED QUESTIONS

Center

1. Season opening, working hours

We are open all year round 365 days a year.
Working hours daily: 09:00 AM - 05:00 PM

2. LOCATION

DUOTONE Pro Center El Gouna is located directly at the shores of Casa Cook El Gouna and dedecated to the guests from Casa Cook El Gouna and Cooks Club El Gouna (guests from other hotels are alwayes welcome as well » . The marina of El Gouna, where you can find several shops and bars is only 5 minutes away with the Tuk Tuk from Casa Cook.

3. First aid / medical help / safety

We have a first aid kit at the center, The team is constantly trained in safety measures / first aid and El Gouna hospital is the closest hospital for medical treatments (5.0 km distance).

4. Surf Shop

We have a little shop at our station where you can buy DUOTONE kites, boards, ION harnesses, helmets, clothes and more. If you would like to have specific items, there is always the possibility to order it online. No worries! We can hook you up with the latest and most exclusive equipment from DUOTONE.

5. Food & Beverage at the station?

The station does not offer any food or beverage services, but you can order your coffee or lunch from the beach bar at Casa Cook resp. the F&B service is provided by Casa Cook.

6. WIFI / Internet

Yes, there is free wireless internet at the station, so you can always be connected

7. Restrooms / Shower

There are restrooms and changing rooms directly at the center, as well as outdoor showers with hot water.

LESSONS

8. For which kind of water sports do you offer lessons?

Kiteboarding, Kite Foiling, SUP (Stand Up Paddling), Foil Wing, iRIG-Windsurfing

9. In which languages do you offer lessons?

English, German, French, Arabic and more on requests

10. Maximum number of participants for a lesson?

We only offer private and semi-private lessons. So the maximum number of participants for a lesson is two, as we believe in quality over quantity.

11. Certificates / License

After the successful termination of your kiteboarding course you can purchase a VDWS or IKO license.

12. Necessary level of experience?

We offer kiteboarding courses from absolute beginner level up to advanced level.

EQUIPMENT

13. Equipment rental?

We offer the latest state-of-the-art equipment from DUOTONE, ION and FANATIC. 
DUOTONE kites from 3m up to 17m
DUOTONE boards from 132cm to 165cm
ION Accessories such as Harnes, Helmets, Jackets, Wetsuits, Shoes
FANATIC SUP Boards 
Year of manufacture: Constantly up to date material

14. Equipment Storage place?

We have 36 storage lockers for your equipment, where you can store one board and three kites. Furthermore, you can find small lockers close to the reception, to store your small belongings such as phone or watch, during your kite session. 

15. Compressor (to pump the kites)?

We have a compressor to pump your kite, as well as normal pumps. 

16. Kite equipment repair?

Tubes and small repairs can be done in the center, bigger kite or board repairs can be organized as well. 

17. Equipment brands that you use?

DUOTONE kiteboarding
ION accessories
FANATIC SUP Boards
DUOTONE iRig

18. Do I need to bring my own wetsuit and harness?

We have ION wetsuits and harnesses for rent if you don't own your own one. We advise you though to bring your own harness and wetsuit (shorty in spring and autumn and a long wetsuit in winter months) because you are used to it and it does not take much weight to take it with you by plane. 

19. Possibility of washing and drying my equipment (kites, bars, wetsuits etc.)?

Yes, we do have a washing and drying are, where you can clean your equipment after your kite session or before you're flying back home.

WIND & WEATHER

20. What is the best website to check the wind forecast?

1) We recommend using wisuki & windfinder, as you will get a good overview of wind and tides at the same time.

21. Do you have a live weather station?

Yes we have. You check check the wind directly at the center on our weather display.  The data connection to windfinder and our website will be ready march 2020

22. Do you have a webcam?

Yes we have.  The data connection to our website will be ready march 2020

BOOKING

23. Can I book online?

Yes, you can book online through our website

24. How can I pay my pre booking?

Pre Booking payments will be preceded by either credit card or paypal.

25. Can I cancel my booking?

Yes you can. Please be aware of the cancellation policy!
The following charges apply to all confirmed reservations to the Company:
• Till 31 days before travel date will be charged with 25% of the booking
• 30 till 25 days before travel date will be charged with 40% of the booking
• 24 till 18 days before travel date will be charged with 50% of the booking
• 17 till 11 days before travel date will be charged with 60% of the booking
• 10 till 4 days before travel date will be charged with 80% of the booking
• 3 till 1 days before travel date will be charged with 90% of the booking
• on the travel date or in case of no-show 100% of the booking will be charged.

26. Can I book/pay directly in the center?

Yes, you can book directly at the center but please be aware that the availability for lessons and courses may be limited if you book on the spot. Payments can be done by visa/master card or in cash. We prefer visa/master card. 
Main currency: EUR 
Other currencies : Egypt L.E.  and US $.

INSURANCE

27. Do you offer insurance for the equipment?

We reccomend insurance from VDWS for just €39,00 per year and then your rental gear is insured worldwide no matter a which center you rent your equipment from.
Center ID : VS13579

28. What happens if I damage the equipment?

To make sure that you get the best equipment available we check the equipment each time before you go on the water. If you crash a board or kite we will charge you the damage costs. We issue you an invoice for the damage or replacement of the product so you can claim it on your insurance when you are back home.

29. Is the equipment insured?

No, you have to make sure that you are covered for damage to the equipment by an insurance or cover the costs of the repair or replacement of damaged equipment by yourself. We recommend insurance for from VDWS for just €39,00 per year and then your rental gear is insured worldwide no matter a which center you rent your equipment from.